Frequently Asked Questions
1) Can I get discount from your listed products?
There is no discount for sample order of all the list products;
Please DO NOT ask us for a quote or a special deal on one sample ;
For our regular clients, please contact us for details.
2) How long is the quality guarantee?
6 months no human damage.
3) What is the MOQ and what does MOQ mean?
MOQ= minimum order quantity
Our MOQ is normally 6pcs for guitars; for others, please contact us .
4) How do I know my shipping fee for one sample order?
International freight charges are configured instantly in the shopping cart during checkout BEFORE payment is required.
You MUST choose one of the two export methods for the correct price to be displayed. Air is reliable and cheap, also can be tracked.
EMS is fast, guaranteed and has a real-time tracking number provided.
5) How much import duty I have to pay for one sample order?
For INTERNTIonAL business, there always have this import duty issue. We ship all our sample as gift . no commercial value, and we normally put 10-80USD on the shipping paper for lower your tax.(depends on the box size) please notice if you worry about this, you can check with your local custom,
We do not accept any return product for high tax reason, if you can’t accept this, please don’t purchase from us.
6) Can you do customize guitar as I request?
We accept OEM/customize order , if you need a customize guitar ,please ask us for a custom guitar form and fill your information on it. We will quote you price as your details request.